Policies

Cancellation Policy:


Guests who fail to cancel their scheduled appointments at least 24 hours in advance will be subject to a 50% cancellation fee. This policy is in place to ensure that we can accommodate all our clients and manage our schedule effectively. We understand that unexpected circumstances can arise, so we encourage you to communicate any changes as soon as possible.

We kindly ask that you confirm your appointments to help us provide the best service possible. Your cooperation is greatly appreciated, and we thank you for your understanding! If you have any questions or need assistance, please feel free to reach out.

Hair salon tools laid out on a counter with a mirror in the background.

Return Policy:


We are committed to providing our customers with a hassle-free return policy that ensures your satisfaction with every retail purchase. If you find yourself needing to return a product, we gladly accept unopened retail items that are in their original packaging. These products can be returned for store credit or exchanged for a different product of your choice

To initiate the return process, simply notify us via email within 14 days of your purchase. Our customer service team is here to assist you and will provide you with the necessary instructions to complete your return smoothly. Please keep in mind that we cannot issue refunds after the 14-day period has elapsed, so we encourage you to reach out to us promptly if you are unsatisfied with your order.

We appreciate your understanding and cooperation as we strive to make your shopping experience as seamless as possible. Thank you for choosing us!

Storefront of a hair studio with a blue awning.

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